Windows 10: Telstra Mobile Broadband Compatibility

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Mobile Broadband Manager

The first step is to install the latest AirCard USB modem drivers for your device, and then enable NDIS 6.2 support so that the device can be managed natively by Windows 10 Cellular networking. To do this, you need to download and install Mobile Broadband Manager version 3.17.30227 or later, which is available from the Telstra Crowd Support website:

Mobile Broadband Manager (Post-Paid)
Mobile Broadband Manager (Pre-Paid)

The different versions are essentially the same software, just with different configuration presets that can be easily changed.

It is recommended that you uninstall any previous versions of the Mobile Broadband Manager before installing the new version.
  1. Launch the Telstra Mobile Broadband Manager software. The Mobile Broadband Manager window will be displayed.
    Telstra Mobile Broadband

    Telstra Mobile Broadband Manager

  2. From the main menu select Tools. The Tools menu will be displayed.
    [Shift] Tools... Options

    [Shift] Tools… Options

  3. Press and hold Shift while selecting the Options menu item. The Telstra Mobile Broadband Options windows will be displayed
    Telstra Mobile Broadband Options: Diagnostics

    Telstra Mobile Broadband Options: Diagnostics

  4. Select the Diagnostics tab, then from the Device Type drop down list, select your device subscription type.
    BigPond BigPond Mobile Broadband
    Pre-Paid Telstra Pre-Paid Mobile Broadband
    TMB Telstra Mobile Broadband
  5. Click Enable NDIS 6.2. A User Account Control window will be displayed.
    User Account Control

    User Account Control

  6. Click Yes to elevate the driver installer application. The NDIS 6.2 drivers will been enabled.
    Enable NDIS 6.2: Successfully configured drivers

    Enable NDIS 6.2: Successfully configured drivers

  7. Click Close to return to the Telstra Mobile Broadband Options window.
  8. Click OK to return to the Telstra Mobile Broadband window.
    File... Exit and Turn off Mobile Broadband device

    File… Exit and Turn off Mobile Broadband device

  9. Select File > Exit and Turn off Mobile Broadband device from the menu. The Do you want to exit now and stop detecting Mobile Broadband devices? window will be displayed.
    Do you want to exit now and stop detecting Mobile Broadband devices?

    Do you want to exit now and stop detecting Mobile Broadband devices?

  10. Click Yes. The Telstra Mobile Broadband Manager software will close.
  11. Unplug and reinsert your AirCard USB modem device to ensure the new drivers detect the hardware correctly.

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5 comments

  1. Excellent help, managed to get it done, not quite exactly word for word so to speak but enough to work it out.
    Thanks.

    1. Hi Mike,

      Yes, if you are running Windows 10.0.10586 (Nov 2015 update) which includes the new Australian customisations, some of the wording and terms have changed. I need to update the guide! Glad you found it useful 🙂

      Kind Regards,
      Chris.

  2. I don’t have the NDIS options in the Broadband Manager and I don’t have the Cellular option on the Windows 10 computer – do you have any advice? Thanks.

    1. Hi Elizabeth,

      I’ve just run through the instructions now, and have noticed that if you are using the most recent release of Windows 10.0.10586 (Nov 2015) some of the instructions have changed slightly. I think some of these may be due to the new Australian customisations in the latest release.

      The term “Airplane mode” has been replaced with “Flight mode
      The term “Cellular” has been replaced with “Mobile

      However, following the guide – by downloading and installing the latest Mobile Broadband Manager from the Telstra Crowdsupport site (making sure to uninstall any existing version first), remembering to press and hold Shift while selecting the Options menu item, then you should see the Diagnostics tab which will provide the option to install NDIS support. Everything in the guide still works as documented.

      Good luck!

      Kind Regards,
      Chris.

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